I'm Al Rubyat
I am a software engineer specializing in WordPress Technical Support and development for B2B and B2C services. I am a Support Engineer, developer, and overall a doer. I have completed in Bachelor of Science (B.Sc) in Computer Science and Engineering.
I work for weDevs as a support engineer. I mostly work in live chat and tickets helping users to build their WordPress sites with Dokan.
Coming from a development background, there are a lot of things that surprised me in weDevs. Like they are encouraging me to take leave, learn new things every day, opportunity to speak in WordCamp and other meetings.
The main thing I like about support is empathy because I have developed so much empathy for our customers by putting myself in their shoes is something didn’t have before and is something I love. So, when I solve their issues and they have a big smile on their face. It makes my day.
EDUCATION, WORK & Skills
Technical Support Engineer
weDevs Ltd. (01/01/2021 – Continue)
I am working as a Remote Support Engineer @weDevs. Fixing bugs, resolving issues is part of our team’s daily work routine and we always provide the best solutions to solve our user problems.
– Providing Support via Helpscout support tickets/ live chat.
– Troubleshooting, Investigating and creating detailed bug reports.
– Taking ownership of technical issues and working with our Engineering team to resolve more advanced issues when necessary.
– Support Engineer needs to provide pre-sales support and they need to convince the customer to purchase.
– Resolving escalated customer complaints.
– Customer onboarding over the zoom/google meet.
– Helping to manage product life cycle.
Founder & Softwere Engineer
eDorpon (01/03/2019-31 – 12-2020)
– Dealing with a customer who is looking for custom development
– Collecting requirements
– Requirement Analysing
– Budget & Time frame management
– Task management
– Managing Customer Support Team
– Evaluating Developer/Support Team
– Task Distribution
B.S.C in Computer Science and Engineering
Daffodil international University
I have completed in Bachelor of Science (B.Sc) in Computer Science and Engineering.
Higher Secondary Education
Collectorate College, Rangpur
I have completerd my HSC in Science background.
some moments of
Al Rubyat's Life
I am a frequent WordCamp Attendee
I attended WordCamp Dhaka 2019
WordCamp US 2021
I attended WordCamp US 2021
WordCamp Kolkata 2022
I attended WordCamp Kolkata 2022